At Uexim, we are committed to providing clear shipping options and reliable delivery information. This Shipping Policy explains our order processing times, available shipping methods, tracking, and delivery expectations.

Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Options

Uexim offers the following shipping options:

Free Standard Shipping — Free

Estimated delivery: 10–15 business days

This shipping option is available at no additional cost.

Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

Uexim Shipping — $4.90

Estimated delivery: 8–10 business days

This option includes:

• Tracking number

• Shipment tracking

Uexim Fast Shipping — $8.78

Estimated delivery: 7–9 business days

This option includes:

• Tracking number

• Shipment tracking

• Shipping guarantee

The shipping guarantee applies according to the terms of the shipping service selected at checkout.

Shipping Costs

Shipping charges are displayed at checkout based on the shipping option selected.

The available shipping options and their applicable prices are:

• Free Standard Shipping: $0

• Uexim Shipping: $4.90

• Uexim Fast Shipping: $8.78

Shipping options may vary depending on the destination and product.

Order Tracking

When tracking information is available, it will be provided by email after your order has shipped.

You can track your order using the tracking information provided in your shipping confirmation.

You can also visit:

https://uexim.com/pages/track-order

Please allow 1–3 business days after shipment for tracking information to become active or update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

Uexim is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.

Delayed Shipments

Delivery times are estimates and may occasionally be affected by circumstances outside Uexim's control, including carrier delays, severe weather, holidays, customs processing, or other transportation disruptions.

If your order is delayed, please contact us at support@uexim.com and provide your order number so we can assist you.

Package Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

• Check with household members.

• Check around your delivery area.

• Check with neighbors when appropriate.

• Contact the shipping carrier using the tracking information.

If you still cannot locate your package, contact Uexim at support@uexim.com with your order number.

International Shipping

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Returns and Exchanges

Uexim does not accept returns or exchanges for purchased items.

All purchases are considered final sale unless otherwise required by applicable law.

If you receive an item that is damaged, defective, incorrect, or materially different from what was ordered, please contact us at support@uexim.com so we can review the issue and determine the appropriate resolution.

Order Cancellations

Customers may request an order cancellation within 6 hours of placing the order.

Cancellation requests must be submitted within this 6-hour period by contacting:

Email: support@uexim.com
Phone: +1 (832) 234-6308

After the 6-hour cancellation period has passed, we may be unable to cancel the order because it may have entered processing or shipment.

Contact Us

If you have questions about shipping or your order, please contact us:

Email: support@uexim.com
Phone: +1 (832) 234-6308

Business Hours:
Monday–Friday
9:00 AM–5:00 PM Central Time (CT)