Widerrufsrecht
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@uexim.com. Please note that returns will need to be sent to the following address. contact us
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@uexim.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@uexim.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@uexim.com. Please note that returns will need to be sent to the following address. contact us
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@uexim.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@uexim.com.
At Uexim , customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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The item must be returned in its original packaging
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Proof of purchase (order number or confirmation email) is required
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Intimate apparel that has been worn
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Opened skincare or beauty products
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Personal-use items marked as non-returnable
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Gift cards
If you are unsure whether your item qualifies, please contact us before returning it.
Return Process
To initiate a return, please contact us at:
📧 support@uexim.com
📞 +1 (832) 234-6308
Please include:
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Your full name
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Order number
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Reason for return
If your return is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:
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Your order number
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Clear photos of the item
We will review the issue and provide a replacement or refund if approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping costs are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be cancelled within 12 hours of placement. After processing begins, cancellation may not be possible.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If you still have not received your refund, please contact us at support@uexim.com.
Contact Information
Email: support@uexim.com
Phone: +1 (832) 234-6308
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (CST)
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