Frequently Asked Questions
These answers summarize our Shipping Policy, Refund Policy, and Terms of Service. If anything here differs from those policies, the policies control.
How long does processing take?
Orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.
What shipping options do you offer?
- Free Standard Shipping — $0, estimated 10–15 business days
- Uexim Shipping — $4.90, estimated 8–10 business days, with tracking
- Uexim Fast Shipping — $8.78, estimated 7–9 business days, with tracking
Delivery times are estimates and may vary. Available options and prices are shown at checkout.
How do I track my order?
When tracking is available, you will receive it by email after your order ships. You can also use our Track Order page. Please allow 1–3 business days after shipment for tracking to update.
Can I cancel my order?
You may request cancellation within 6 hours of placing your order by contacting support@uexim.com or +1 832-234-6308. After 6 hours, your order may already be processing or shipped and cancellation may not be possible.
Do you accept returns or exchanges?
All purchases are final sale. We do not accept returns or exchanges for unwanted items, except where required by applicable law. Please review product details, sizes, and variants before ordering.
What if my item arrives damaged, defective, or incorrect?
Contact support@uexim.com as soon as possible with your full name, order number, a description of the issue, and clear photos of the product and packaging. After review, an approved resolution may include a replacement, refund, or another appropriate solution.
How are refunds issued?
Approved refunds are generally issued to your original payment method. Please allow 5–10 business days for funds to appear. Shipping charges are generally non-refundable unless required by law or approved by Uexim.
My package shows delivered but I can’t find it.
Check with household members and neighbors, look around your delivery area, and contact the carrier using your tracking information. If you still can’t locate it, email support@uexim.com with your order number.
Are there customs fees on international orders?
International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These are the customer’s responsibility unless stated otherwise at checkout.
How can I contact you?
Email: support@uexim.com
Phone: +1 832-234-6308
Monday–Friday, 9:00 AM–5:00 PM Central Time
LARSID MEDIA LLC, 2120 Fountain View Dr, Houston, TX 77057, United States