Shipping policy

 

At Uexim LLC, we are committed to delivering your order safely and efficiently. This Shipping Policy explains our processing times, shipping methods, and delivery expectations.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

After your order is processed, it will be shipped and you will receive a confirmation email with tracking information.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time & Delivery Estimates

Estimated delivery times:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 7–12 business days

  • Australia: 7–14 business days

  • Other International Locations: 7–15 business days

Delivery times are estimates and may vary depending on your location, customs processing, and carrier delays.

Shipping Cost

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your order anytime using the tracking link provided or by visiting:

https://uexim.com/pages/track-order

Please allow 1–3 business days for tracking information to update.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Uexim LLC is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

Delayed or Lost Packages

If your package is delayed or lost in transit, please contact us at:

support@uexim.com

We will work with the shipping carrier to resolve the issue.

Marked as Delivered but Not Received

If your tracking information shows "Delivered" but you did not receive the package, please:

  • Check with household members or neighbors

  • Check your mailbox and delivery area

  • Contact the shipping carrier

If you still cannot locate your package, contact us for assistance.

International Shipping

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

Contact Information

Uexim LLC
2401 Fountain View Dr
Houston, TX 77057
United States

Email: support@uexim.com
Phone: +1 (832) 234-6308

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Central Time – CST)