Politique de remboursement

 

At Uexim LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of the delivery date.

Customers are responsible for return shipping unless the item is defective or incorrect.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or confirmation email) is required

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Intimate apparel that has been worn

  • Opened skincare or beauty products

  • Personal-use items marked as non-returnable

  • Gift cards

If you are unsure whether your item qualifies, please contact us before returning it.

Return Process

To initiate a return, please contact us at:

📧 support@uexim.com
📞 +1 (832) 234-6308

Please include:

  • Your full name

  • Order number

  • Reason for return

If your return is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the item

We will review the issue and provide a replacement or refund if approved.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be cancelled within 12 hours of placement. After processing begins, cancellation may not be possible.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank

If you still have not received your refund, please contact us at support@uexim.com.

Contact Information

Uexim LLC
2401 Fountain View Dr
Houston, TX 77057
United States

Email: support@uexim.com
Phone: +1 (832) 234-6308

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (CST)