At Uexim, we aim to provide clear product information and a straightforward shopping experience. Please review this Refund Policy carefully before placing your order.

Final Sale Policy

All Uexim purchases are final sale.

Uexim does not accept returns or exchanges for purchased items.

Because returns and exchanges are not accepted, customers should carefully review product information, descriptions, sizes, specifications, and variants before completing a purchase.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible so we can review the issue.

Please contact:

Email: support@uexim.com
Phone: +1 (832) 234-6308

Please include:

• Your full name

• Order number

• Description of the issue

• Clear photos of the product

• Clear photos of the packaging, when applicable

After reviewing the information, Uexim will determine whether the issue qualifies for an appropriate resolution.

Depending on the circumstances, an approved resolution may include a replacement, refund, or another appropriate solution.

No Returns

Uexim does not accept returns for unwanted, incorrectly selected, or changed-mind purchases.

Customers should carefully review their order before completing checkout.

No Exchanges

Uexim does not offer exchanges for different sizes, colors, products, or variants.

If you need a different product or variant, you may place a new order after completing your purchase.

Order Cancellations

Customers may request cancellation within 6 hours of placing an order.

Cancellation requests must be submitted within this 6-hour period.

Please contact us:

Email: support@uexim.com
Phone: +1 (832) 234-6308

Once the 6-hour cancellation period has passed, the order may have entered processing or shipment and cannot be guaranteed to be cancelled.

If an order has already been processed or shipped, cancellation may no longer be possible.

Refunds

Because Uexim does not accept returns or exchanges, refunds are generally not available for unwanted or changed-mind purchases.

A refund may be considered when:

• An order is cancelled within the permitted 6-hour cancellation period and the cancellation is successfully processed; or

• Uexim determines that a refund is an appropriate resolution for a damaged, defective, incorrect, or materially different item; or

• A refund is required under applicable law.

Approved refunds will generally be issued to the original payment method.

Once a refund has been approved, please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Shipping Costs

Shipping charges are generally non-refundable unless Uexim determines that a refund of shipping charges is appropriate or applicable law requires otherwise.

Late or Missing Refunds

If Uexim has confirmed that a refund was issued but you have not received it after the expected processing period:

1. Check your bank or payment account.

2. Check with your credit card company or payment provider.

3. Contact your bank if necessary.

4. Contact Uexim at support@uexim.com if the refund still cannot be located.

Consumer Rights

This policy does not exclude or restrict any consumer rights or legal remedies that cannot legally be excluded or restricted under applicable law.

Where applicable law requires a return, refund, cancellation right, replacement, or other remedy, those legal rights will continue to apply.

Contact Us

If you have questions regarding this policy or an issue with your order, please contact us:

Uexim
2120 Fountain View Dr
Houston, TX 77057
United States

Email: support@uexim.com
Phone: +1 (832) 234-6308

Business Hours:
Monday–Friday
9:00 AM–5:00 PM Central Time